Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Spanning time, styles, and traditions, a dazzling collection of essential works from 140 Latine writers, scholars, and activists from across the world-from warrior poet Audre Lorde to novelist Edwidge Danticat and performer and author Elizabeth Acevedo and artist/poet Cecilia Vicuña-gathered in one magnificent volume. Daughters of Latin America collects the intergenerational voices of Latine women across time and space, capturing the power, strength,...

Eva Moskowitz, founder of the highly lauded Success Academy Charter Schools, shares her advice for raising smart, successful, and intellectually engaged children. Eva Moskowitz has built a national reputation as the founder and leader of Success Academy Charter Schools, one of the country's most highly regarded networks of schools, but while most people know Eva for her success in educating 20,000 mainly low-income students who are routinely accepted...

This program is read by the author. Operating Instructions meets Glennon Doyle in this new book by famed NPR reporter Mary Louise Kelly that is destined to become a classic - about the year before her son goes to college - and the joys, losses and surprises that happen along the way. The time for do-overs is over. Ever since she became a parent, Mary Louise Kelly has said “next year.” Next year will be the year she makes it to her son James's...

Easy Spanish Step-by-Step is THE top-selling Spanish book on all of Amazon! Ranked #1 in the Spanish Language Instruction category after more than 5,000 4-and 5-star reviews, the reviews speak for themselves. Now, it's your turn to learn Spanish with us! This audio course is designed to help you learn Spanish as quickly and as thoroughly as possible. No one wants to spend effort and hours learning a language, and still not truly, authentically, be...

Devised by devious genius Tom Cutler, The Pilot Who Wore a Dress is a fiendish collection of riddles, mysteries and puzzles to test and tease your brain. This title includes an accompanying PDF. Here's a simple one to get you started: four bodybuilders are huddling together in the street, under a small ladies' umbrella, yet after 20 minutes not one of them has got wet. How is this possible? Separated into original brainteasers and timeless conundrums,...

In the middle of a depressing youth in a ghetto of Kingston, Jamaica, Robert Nesta Marley sees only one way out: music. And that music will be what Jamaica made of rock and pop locally that had hardly been heard anywhere else: reggae! It is Marley who brings the unmistakable beat of reggae to the entire world. From small stages in Jamaica, his partners, The Wailers, accompany him all the way to the most fabulous world tours and adulation. In addition...

Why are spectacularly successful movies called blockbusters? Why does "putting your best foot forward" mean you hope to make a good impression? Why is rowdy and prankish behavior called horseplay and what does it have to do with the rarity of horses? Word Nerds Unite! shares 200 fascinating word meanings for fans of Wordle, Scrabble, and other word games. You've probably used words or phrases like these without giving them a second thought. But you'll...

Depuis dix ans, la République centrafricaine enchaîne guerres civiles et coups d'Etat. Tant et si bien que les médias occidentaux finissent par oublier ses citoyens qui n'ont souvent que leurs jambes pour courir. Ceci jusqu'au conflit le plus violent et le plus meurtrier de cette dernière décennie: celui des rebelles de la SELEKA contre le président Bozizé, en 2013. Dans ce paysage chaotique, avant l'intervention des forces françaises, Didier...

Juin 1992, les nations constitutives de la Yougoslavie se déchirent. Pendant ce temps, en France, Samuel Marchadier, jeune skinhead nationaliste effectue son service militaire au 126e régiment d'infanterie de Brive-la-Gaillarde. Attentif aux débuts de ce conflit, Samuel voit se présenter une opportunité inespérée d'en devenir un de ses acteurs car son régiment est appelé à y intervenir, dans le cadre du mandat donné à la Force de protection...