John Goodman

Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express, Chick-fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, his strategic book challenges conventional business wisdom and teaches...

Travis (Johnny Orlando) and his sister, Whitney, visit their grandparents for the summer and stumble upon the evil plan of a greedy land developer (Kelsey Grammer) to steal the land of the town's longtime residents. While running from one of the developer's goons, Travis falls through a magical portal which transports him to the world of American hero Paul Bunyan (John Goodman) and his big, blue, talking ox, Babe (Jeff Foxworthy). Bunyan and Babe...

Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences...

Argues for a health care system that would restore power and responsibility to the individual consumer and taking it out of the hands of government and insurance companies

On November 4, 1979, Iranian militants stormed the American embassy in Tehran and captured dozens of American hostages, sparking a 444-day ordeal and a quake in global politics still felt today. But there's a little-known footnote to the crisis: six Americans escaped. And a midlevel agent named Antonio Mendez devised an ingenious yet incredibly risky plan to rescue them.

An unlikely World War II platoon has been tasked by FDR with going into Germany to rescue artistic masterpieces from Nazi thieves and returning them to their rightful owners. With the art trapped behind enemy lines, and with the German army under orders to destroy everything as the Reich fell, how could they possibly succeed? But as the Monuments Men, as they were called, found themselves in a race against time, they would risk their lives to protect...

In his first book of new writing since winning the Nobel Prize for Literature in 2016, Bob Dylan offers his extraordinary insight into the nature of popular music through a series of essays that double as meditations and reflections on the human condition.

The crown jewel of Her Majesty's Secret Intelligence Service, Agent Lorraine Broughton is equal parts spycraft, sensuality and savagery, willing to deploy any of her skills to stay alive on her impossible mission. Sent alone into Berlin to deliver a priceless dossier out of the destabilized city, she partners with embedded station chief David Percival to navigate her way through the deadliest game of spies.

A young woman wakes up after a terrible accident to find that she's locked in a cellar with a doomsday prepper, who insists that he saved her life and that the world outside is uninhabitable following an apocalyptic catastrophe. Uncertain what to believe, the woman soon determines that she must escape at any cost.

Mowgli, missing his animal friends, runs away from his new found human family, unaware of the dangers that he could face.